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Getting Help and Contacting Support
PracticeFlow Help & Support can be accessed from within the app or from the PracticeFlow website.
Selecting Help & Support opens the Start a conversation panel, which provides three options.
AI Answers
Enter a question to receive an immediate answer from the built-in AI assistant. Answers are based primarily on information in the PracticeFlow Help Centre.
Help Centre
Search or browse the PracticeFlow Help Centre for guidance on setting up and using the system.
You can select a suggested question or enter your own search terms to find relevant articles.
Use the Email option to contact the PracticeFlow support team.
Enter your name, subject, email address and message, then select Send.
A member of the support team will normally respond by email.
The support team may also provide additional assistance through onboarding sessions, demonstrations or recorded walkthroughs where appropriate.
Feedback and feature requests
We welcome suggestions for improving PracticeFlow.
To submit feedback, request a feature or report a general usability issue, use the in-app Help & Support panel or email the support team.
Feedback is recorded and considered as part of ongoing product development.